ORDER
PROCESSING
See How Your Order Moves From the Warehouse to Your Doorstep, Including Processing Times and Shipping Updates.
SHIPPING
METHODS
Learn How Your Equipment Ships, What to Expect During Transit, and Which Delivery Methods are Available.
RECEIVING &
INSPECTION
Know Exactly What to Inspect Upon Delivery to Ensure Your Equipment Arrives Complete and Damage-Free.
INSTALLATION
SERVICES
Local Professional Assembly & Placement by Gym Crash Heroes. Available outside our service area with trusted partners.
DELIVERY OPTIONS
Choose the level of service that works for you.
CURBSIDE FREIGHT
Delivered to the curb or nearest accessible point.
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LIFTGATE DELIVERY
Lowered to the ground for easy unloading.
THRESHOLD DELIVERY
Delivered to the first accessible dooryway.
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WHITE GLOVE DELIVERY
Inside delivery, placement, assembly & debris removal.
NOT SURE WHICH DELIVERY SERVICE IS RIGHT FOR YOU?
Contact us before ordering—we're happy to help.
THE FRONT OFFICE
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DELIVERY PREP
A smooth delivery starts with being prepared.
Freight carriers will contact you to schedule delivery.
Inspect your shipment before
signing the delivery receipt.
Note any damages or shortages on the receipt.
Note any damages or shortages on the receipt.
Keep all packaging until your equipment is fully inspected.
Contact us immediately with any issues.
VIEW RECEIVING GUIDE
TURNKEY
COMMERCIAL SOLUTIONS
Built for businesses. Designed for performance.
From equipment selection to final installation, we handle the entire process.
DELIVERY SITE REQUIREMENTS
Clear access, proper equipment and site info help avoid delays and extra fees.
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DELIVERY TIMELINES
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Lead times vary by product, manufacturer and location. We'll keep you updated with tracking or delays.
SHIPPING COSTS
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Costs vary based on size, weight, distance and service level. Get a custom quote from The Front Office.
SHIPPING RESTRICTIONS
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Some items may have location restrictions. Contact us before placing your order.
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NEED HELP WITH YOUR SHIPMENT?
OUR TEAM IS HERE TO MAKE THE PROCESS EASY
CONTACT THE FRONT OFFICE
QUESTIONS ABOUT YOUR ORDER OR DELIVERY
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CONTACT GYM CRASH HEROES
QUESTIONS ABOUT DELIVERY & INSTALLATION
VISIT FACILITY SOLUTIONS
TURNKEY COMMERCIAL & MULTI-UNIT PROJECTS
