Because Gym Crash Depot partners with multiple manufacturers, individual return policies may vary by brand.
Where a manufacturers policy differs, the manufacturer's policy will apply.
Return requests must be submitted within 30 days of delivery.
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Items must be unused, unassembled, and in like-new condition.
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All original packaging, manuals, accessories, hardware, and protective materials must be included.
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A Return Authorization (RA) must be obtained from Gym Crash Depot before any item is returned.
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Returns shipped without prior authorization may be refused.
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Approved returns are subject to a 15% restocking fee.
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Original shipping charges are non-refundable.
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Customers are responsible for return shipping unless the item arrived damaged or a manufacturer defect is confirmed.
RETURN ELIGIBILITY
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Custom-built, made-to-order, or special-order products
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Items that have been assembled, installed, or used
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Clearance, closeout, and final sale items
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Products missing original packaging, manuals, hardware, or accessories
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Products showing signs of damage, misuse, or modification after delivery
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Commercial or bulk orders unless approved in writing by Gym Crash Depot
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Personal care and wellness products where returns are restricted for hygiene or safety reasons
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NON-RETURNABLE ITEMS
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Approved returns are subject to a 15% restocking fee.
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The restocking fee is deducted from the refund amount.
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Original outbound shipping charges are non-refundable.
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Customers are responsible for return shipping unless the return is due to shipping damage or a verified manufacturer defect.
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Refunds are processed after the returned item has been received and inspected.
RESTOCKING FEES
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Inspect your shipment immediately upon delivery.
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Photograph all visible damage before moving or unpacking the shipment.
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Retain all original boxes, pallets, foam, and packaging materials.
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Report any damage to Gym Crash Depot as soon as possible.
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Do not attempt repairs or discard damaged items until instructed.
DAMAGED SHIPMENTS
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PROMPT REPORTING HELPS US WORK WITH THE MANUFACTURER AND FREIGHT CARRIER TO RESOLVE ISSUES AS QUICKLY AS POSSIBLE.
Inspect all boxes and verify all parts are present before assembly. If anything is missing, contact Gym Crash Depot with your order number and photos, and we'll help get it resolved quickly.
MISSING PARTS
We understand that plans can change. If you need to cancel an order, please contact Gym Crash Depot as soon as possible. Orders that have already shipped or custom, made-to-order, and special-order items may not be eligible for cancellation.
CANCELLATIONS
REFUNDS
Once your approved return has been received and inspected, refunds will be processed back to your original payment method. Please allow time for your financial institution to post the refund to your account.